Your data and the information you share with us will only be used to benefit you and your shopping experience hence, we treat and protect it like it’s our own. Below is what you need to know:
SHARING YOUR INFORMATION WITH US
When creating an account with us, you may provide us with your name, email address, shipping address, phone number, payment details and other personal information. We may also receive information from you when you leave feedback and reviews from the services we provide or any communication you may have with our Customer Care team.
We care about your Safety and time and we want your online shopping experience to be easy and safe!
We guarantee that your details are completely safe with us. At a given point, if you choose to purchase our products and services, we will need to take payment for them. Your transactions will be processed via our trusted third -party payment processors such as PayPal using a secured and encrypted system for your safety. This means that the information you provide cannot be seen or used by others. If your payment is approved, you will receive an order confirmation via email and your card will be charged prior to dispatching your order.
- Select PayPal as your payment method at checkout
- You will be redirected to the PayPal website to proceed with the payment
- If you are already a PayPal customer, log in with your PayPal account info and confirm the payment. If you are new to PayPal, you can choose to create an account, and then confirm the payment.
- You will be returned to shopElasCloset.com upon successful completion.
If the card transaction is not approved, we will also reach out to you via email and notify you about the issue before cancelling your order. Please contact your bank or payment provider if you have any questions in regards to this.
FROM ELASCLOSET TO YOUR DOORSTEP
In order to get your packages to you, we will use your address and contact information to ensure that all your orders are delivered to you as soon as possible therefore, besides keeping you up to date via emails and text messages, we also share your shipping address with our trusted mail courier partners in order for them to also keep you updated on the status of your parcels.
One of our goals here at ElasCloset includes putting our brand on the globe while keeping our customers up to date on our latest products and services. In order for this to be possible, we have created a Newsletter that allows you to subscribe if interested. You have the option to opt in to our newsletters, where we keep you updated about upcoming sales as well as new and seasonal collections using the information you provide to us such as your email address. If for any reason you do not wish to be contacted by us via email or mail, you are allowed to unsubscribe at any time using the unsubscribe button from the email or from our website. Social media also plays a major role in advertising our products and nobody helps to make this process smoother other than our valued customers. When you share your feedback with us or tag us in your pictures on platforms such as Facebook and Instagram, we share these on our pages with other customers like you so as to build trust and assure others of the great services we’re able to provide.
YOUR RIGHTS AS A VALUED CUSTOMER
We understand how sensitive personal information are and we value your privacy. Subsequently, you have every right to be informed about how such details are used. Your rights include:
- The right to be informed about how your personal information is being used by our company.
- The right to access the personal information we hold about you.
- And the right to request, change or update any information we hold about you that is inaccurate.
Our customers are very important to us and it is in our best interest that we see you satisfied. Should you have any questions, please feel free to reach out to us. Our Customer Care team is always happy to be of assistance. Contact us via our contact us page